Frequently asked questions

How long will delivery take?

Manufacturing lead time: 5 to 7 working days
Shipping lead time: 3 to 7 working days

*For orders of 50 units or more, additional lead times may apply.

What are your formats?

We currently offer over 30 different formats, in 4 layouts:

1. Panoramic
2. Square
3. Vertical
4. Horizontal

Each product page offers specific formats depending on the layout of the model.

If you require a different format, please write to us at: info@olekacanvas.com

What are your frames made of?

Our canvas supports and frames are made of Nordic pine. Ideal for framing moldings, it gives an elegant, modern result.

Where are your products made?

All our canvas is proudly printed and assembled in Canada.

Where are you located?

Our offices and production facility are currently located in Mirabel, on Montreal's North Shore.

Is there a minimum order quantity for retailers?

There is no MOQ for stretched fabrics, but for rigid fabrics there is a minimum of 25 units.

Do you offer customized volume discounts?

Volume discounts are available under certain conditions. For more information, write toàjay@olekacanvas.com

Do you offer deferred payment terms?

A deferred payment agreement is available under certain conditions. For more information, write toàjay@olekacanvas.com

Do prices include taxes and shipping costs?

Shipping costs are calculated according to the amount spent.

Our shipping policy is as follows:
0$ - 999$ = 20%
1 000$ - 1 699$ = 15%
1 700$ - 2 999$ = 12%
3 000$ - 3 999$ = 10%
4 000$ and over = 8%.

What should I do if a product arrives damaged or faulty?

If a product arrives damaged, a credit note will be added to your file. You cancontacterjay@olekacanvas.compourbreakage situation.